SMS / Text Messaging Terms

FleetMark Notifications — operated by FleetMark LLC. Last updated: September 21, 2026.

In short: you are texted only if you said yes when asked. Messages are about your own trip or invoice, name the transportation company you deal with, and contain a secure link — never an address or medical detail. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

Program name: FleetMark Notifications. FleetMark is a software platform that transportation companies ("Subscribers") use to run their operations. Text messages (SMS) are sent by FleetMark on behalf of the transportation company you deal with, and every message names that company, followed by "(via FleetMark)".

What we send. Transactional messages only: a secure link to pay for a completed trip, a notice that an invoice or receipt is ready, and — for a transportation company's own staff — a notice that a ride has been assigned. We do not send marketing or promotional texts.

What a message contains. The company's name, a time or a reference number, and a secure link. Messages never contain pickup or drop-off addresses, medical or health information, or other personal details — those stay inside the authenticated Service behind the link.

How consent is given (opt-in). You receive text messages only if you have said yes. Consent is not assumed from giving a phone number. When a ride is booked by phone, the transportation company's dispatcher asks: “May we text you a payment link for this trip at this number? Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out or HELP for help.” Your yes is recorded on your customer record with the date and the name of the staff member who recorded it. Staff of a transportation company agree in writing, when they are set up, to receive work-related ride notices. If you say no, or do not answer, you are not texted; you can be billed by mail, by email or in person instead. Consent to receive text messages is never a condition of receiving transportation.

Message frequency varies with your activity — typically one message per completed trip or invoice.

Message and data rates may apply, depending on your mobile carrier and plan.

Opt out at any time. Reply STOP to any message. You will get one confirmation and no further messages from that number unless you reply START. You can also ask the transportation company to withdraw your consent; it is removed from your record and the system will no longer text you.

Help. Reply HELP to any message, or contact John@myfleetmark.com or 563-424-0819.

No sale or sharing of mobile information. Mobile phone numbers and text-messaging consent are used only to deliver the messages described above. We do not sell them, and we do not share them with third parties or affiliates for their marketing or promotional purposes. They are shared only with the service providers that deliver the messages (our SMS provider and mobile carriers), and only for that purpose.

Carriers are not liable for delayed or undelivered messages.

Sample messages

North Star Medical Transport (via FleetMark): thank you for riding with us today. To pay please click this link: https://app.myfleetmark.com/pay/7f3a91 Reply STOP to opt out, HELP for help.

North Star Medical Transport (via FleetMark): thank you - your payment was received. View or print your receipt here: https://app.myfleetmark.com/pay/7f3a91 Reply STOP to opt out, HELP for help.

SMS / Text Messaging Terms

Sample messages

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